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國(guó)際客服顧問(wèn)
公司介紹
Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.
招聘需求：
Location: Shanghai
Key Responsibilities：
1.Assist customers with their inquiries and concerns in (English) via phone, chat, or email;
2.Communicate effectively with customers, showing empathy and patience;
3.Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
4.Advocate the Trip.com culture both internally and externally;
5.Assist with ad hoc projects assigned by Team Leads / Supervisors.
Requirements：
1.Proficiency in both verbal and written (English)；
2.Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
3.Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
4.Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
5.Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.
必備條件：
1）英語(yǔ)
2）有服務(wù)意識(shí)
3）臨場(chǎng)反應(yīng)好，情緒穩(wěn)定，擅長(zhǎng)解決問(wèn)題
4）是否接受旺季加班
Customer Advisor的日常工作內(nèi)容是處理客戶售后訴求，如退票、改簽、姓名錯(cuò)、證件錯(cuò)，等。員工通過(guò)訂單/系統(tǒng)操作，以及和航司/供應(yīng)商等各方溝通，給客人提供售后方案，回復(fù)方式主要是電話